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Safety and reporting

Every post, comment, message, group and Page includes a reporting function, reviewed by a member of the moderation team. This document sets out the process that follows a report, together with guidance for circumstances in which reporting alone is insufficient.

1. Immediate risk to a person

Where a person is in immediate danger, the emergency services should be contacted on 15 in the first instance, prior to submitting a report on the platform. The platform is a website and cannot dispatch assistance to a physical location; a report submitted to a moderation queue does not constitute an emergency response.

A report should nonetheless be submitted afterward, to enable account-level action and preservation of relevant records.

2. Where a user discusses self-harm

Such statements should be treated with seriousness. Remaining engaged in the conversation where possible, and submitting a report, is advised; such reports are treated as urgent.

Directing the individual solely to a helpline and disengaging is discouraged. Continued engagement from a person known to the individual carries independent value and is not a substitute for, nor precluded by, also making a report.

3. Submitting a report

  1. Open the menu associated with the post, comment, message, group or Page.
  2. Select Report.
  3. Select the applicable reason. Where none applies precisely, select Something else and describe the issue.

A report should provide information not otherwise apparent to a reviewer. A description such as "this constitutes harassment" identifies a category; a description such as "this is the fourth account created by this individual to contact me following a block" provides a basis for direct action.

4. Process following a report

  • A report is reviewed by a person, not an automated filter, and not the individual against whom it was made.
  • The majority of reports are resolved within one day. Reports involving risk to a person, or an examination leak, receive priority.
  • The outcome is one of the following: no violation identified; content removed; or the account restricted or removed.
  • The identity of the reporting party is not disclosed to the reported individual.
  • The reporting party is informed of the outcome of their report.

5. Blocking

A user is not required to await platform action. Blocking another user from their profile prevents that individual from sending messages, following the user, viewing most of their activity, or interacting with their posts. The block takes effect immediately, is not disclosed to the blocked party, and may be reversed at any time.

Blocking and reporting serve distinct functions and may be used together: blocking provides immediate protection, while reporting addresses the account itself.

6. Meeting arrangements

Tuition arrangements and marketplace transactions may result in meeting an individual in person. This is a normal occurrence, subject to the following precautions:

  • The first meeting should take place in a public location.
  • A third party should be informed of the meeting location and expected return time.
  • Users under eighteen should be accompanied by a parent or trusted adult, and should not attend alone.
  • Advance payment should not be made, and funds should not be sent to an unmet party.
  • No representative of TaleemPK will request payment, a password, or a one-time passcode. Any communication of this nature does not originate from the platform.

7. Known fraud patterns

  • Requests for an advance fee to secure a tuition place, examination seat, or result.
  • Offers to alter a result, supply a paper in advance, or guarantee a grade. Such offers are invariably fraudulent, and attempting to accept one independently constitutes an examination offence.
  • Requests to read aloud a code sent to a user's phone — this is a method of account compromise. The platform will never request such a code.
  • A message from an account with a name closely resembling that of a known contact, requesting money.

8. Users under eighteen

A substantial proportion of the platform's users are of school age, and moderation practice reflects this. Where an adult contacts a younger user in a manner causing discomfort, this should be reported and will be treated as urgent. A parent with a concern regarding an account may contact the support desk directly.

9. Account security

  • A password unique to this platform should be used.
  • The sign-in record in account settings should be reviewed periodically, and any unrecognised session terminated.
  • A one-time passcode or password reset link should never be shared with another party, under any circumstance.
  • End-to-end encryption should be considered for conversations of sensitivity.